Who we are
Our website address is: https://rootbark.com.au.
Quick Summary (In Plain English)
- By using the site and/or making a purchase you agree to the terms conditions below set out in this page
- The personal information we keep is kept secure and not shared with other parties, and only used to on this website to enable the sale
- Third Party tools like Google Analytics and Facebook Pixel are enabled on the site so we, Root Bark Australia can advertise back to you. We currently don’t do this but would like to keep the options open so might as well be upfront about it.
- Root Bark Australia will no be liable for for any damages to self, property, loss of income etc as a result of the use or misuse of any products sold.
- We will occasionally send you a newsletter if you have signed up, you can unsubscribe at any time.
Your privacy is of the utmost importance to us.
Other third party sites (including those partners, advertisers, sites or services to which the Root Bark Australia Website links or is otherwise connected) may have their own privacy policies and practices, which we do not control.
GENERAL PRIVACY INFORMATION
We take reasonable steps to protect your personal information once it is in our possession, Root Bark Australia cannot ensure or warrant the security of any information you transmit to us before it reaches us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information.
Please be careful and responsible whenever you are online.
COLLECTION, USE AND DISCLOSURE OF INFORMATION
Much of the information Root Bark Australia collects is “aggregated” – meaning that the information from many users is grouped together in a way that does not reveal the personal information of any particular user. We may use this aggregated information to evaluate which products and services are successful and which ones are not, and in order to evaluate which new services we should make available on Root Bark Australia. We may also use the anonymous click stream data to help our advertisers deliver better-targeted advertisements.
In certain circumstances, Root Bark Australia may collect personal information about you, for example when you create an account, contact us, enter a competition, make a purchase or join a mailing list. The types of personal information we may collect includes your name, contact details, payment details and enquiry or complaint details. We also collect personal information through our records of your transactions and interactions (including by email) on the Root Bark Australia Website. We collect personal information from you and in some cases from third parties including our related companies, your representatives and public sources.
We collect and use your personal information to provide, administer, improve and personalise the Root Bark Australia Website and our products and services, to run competitions, conduct surveys, process payments and refunds, understand you better, maintain and update our records, complete registrations, verify your identity, train and manage our people, protect our lawful interests and facilitate any acquisitions or potential acquisitions of our business. We may not be able to do these things without your personal information. For example, we may not be able to deliver your orders or respond to your enquiries.
We may exchange personal information with our related companies and with third party service providers eg Google Adwords who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be located in Australia, USA, EU countries and other countries.
What are cookies?
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a member ID that the site uses to track the pages you’ve visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites.
Our cookies policy
To make full use of the online shopping and personalised features on RootBark.com.au, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of the Root Bark Australia Website by using them.
Additionally, after you’ve entered your contact and delivery details during a session on our service, you can elect to save that information so you don’t have to re-enter it when you return to the site. If you do not want this information to be saved, you can checkout without creating an account when prompted.
Our cookies do not store sensitive information such as your name, address or payment details. Rather, they just associate your member ID with this information once you’re logged in. However, if you’d prefer to restrict, block or delete cookies from the Root Bark Australia Website, you can use your browser to do so. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
3rd party cookies
Those third parties may also transfer the information they collect to others if required to do so by law, or where those others process the information on their behalf.
Google Analytics Advertiser Features
Root Bark Australia has the following Google Analytics Advertiser Features enabled:
- Remarketing with Google Analytics
- Google Display Network Impression Reporting
- Google Analytics Demographics and Interest Reporting
- Facebook tracking pixel
This enables Google Analytics to collect data about Root Bark Australia Website traffic via Google advertising cookies and anonymous identifiers, in addition to data collected through a standard Google Analytics implementation.
You can opt-out of the Google Analytics Advertiser Features you use, through your browser’s Ads Settings, Ad Settings for mobile apps, or by visiting the NETWORK ADVERTISING INITIATIVE website.
To prevent your data being used by Google Analytics altogether, you can download and install the Google Analytics opt-out browser add-on available here: TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT/
Facebook Conversion Tracking Pixel
With your permission, our website utilizes the Conversion Tracking Pixel service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”). This tool allows us to follow the actions of users after they are redirected to a provider’s website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. This means that we cannot see the personal data of any individual user. However, the collected data are saved and processed by Facebook. We are informing you on this matter according to our information at this time. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found under: https://www.facebook.com/about/privacy/. Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes.
Only users over 13 years of age may give their permission. If you are younger than this age, please consult your legal guardians.
Please click here if you would like to revoke your permission:
NEWSLETTER AND MARKETING COMMUNICATIONS
We offer a number of free newsletters to share content information about our site with interested users. There may be cases in which some of your personal information may be used by Root Bark Australia on an ongoing basis to target e-commerce promotions and telemarketing activities unless you opt out or we are prevented by law.
For example, when you register as a user or check out as a guest on Root Bark Australia’s main and/or partner websites, we may use your personal information to send you marketing and/or promotional materials from time to time. Users may elect to stop receiving marketing communications at any time by following the simple instructions at the bottom of the newsletter or communication or by contacting us as set out below.
You can also contact us as set out below if you wish to access or correct any personal information we hold about you. We may need to verify you identity. If we deny any request to access or correct personal information, we will provide our reasons. Where we decide not to make a requested correction to your personal information, you may ask us to note your request with the information.
Root Bark Australia utilises a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a “firewall” and only accessible by a limited number of employees who have special access rights to production systems. We generally store personal information in electronic form, but may also store some hard copy information. We store personal information at our own premises and with the assistance of our service providers.
Credit card numbers are not stored in our systems in accordance with the highest of PCI-DSS standards. When purchasing from Root Bark Australia your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.
If you choose to modify your personal information, you may do so by visiting the Root Bark Australia member page. You will be required to submit a valid member ID and password for authentication before you will be able to modify your file. Because password and credit card information has been encrypted, it is completely invisible, including to our customer service team.
Root Bark Australia’s technology department conducts frequent site security audits and Root Bark Australia employs a third party audit company to perform additional site security audits.
Terms of sale (TOS)
By placing an order and making a purchase you agree to the Terms of Sale and agree to any conditions stated above;
OUR CONTACT DETAILS
You can contact us at any time by visiting the contact page https://rootbark.com.au/contact